Support

Common questions

How do I get help or report a problem?

Email us at problemsignalhq@gmail.com and describe what you were doing and what went wrong. Screenshots and the page URL help us resolve things faster.

How quickly will I hear back?

We aim to reply within 1–2 business days. We read every message — if it's about billing or losing access, flag it in the subject line and we'll prioritise it.

I paid for Pro but don't see it unlocked. What do I do?

Make sure you're signed in with the same email you used at checkout. Access can take a few minutes to sync after payment. If it still isn't showing after that, email us with your receipt and we'll sort it out.

How does Pro billing work?

Pro is a one-time payment that unlocks full access for a fixed period (shown on the checkout and the Pro page) — not a recurring subscription. When it lapses, your account simply returns to the free tier.

Can I get a refund?

If Pro isn't what you expected, email us within a reasonable window of your purchase and we'll make it right. Include the email you bought with so we can find your order.

How do I manage or delete my account?

You can sign out any time from the dashboard. To update or delete your account and associated data, email problemsignalhq@gmail.com from your account address and we'll take care of it.

Can you cover a specific subreddit?

Yes — you can request a subreddit from the opportunities page, or email us. We add coverage based on demand, so requests genuinely help us prioritise.